Subject to the following Terms and Conditions, you may return any regularly stocked product, within 14 days from date of invoice (or date of delivery as provided by the shipping company) for a refund or credit to an alternate purchase.
Special Order, Discontinued and Clearance/Stock Reduction items cannot be returned. All sales on these products are FINAL.
All items being returned must be in new condition, remain unused and must be in the original packaging. Once an item has been used we will not accept a return for any reason including potential warranty concerns. Some items are subject to the special conditions, please see below.
Defective Merchandise & Missing Parts:
The original manufacturer, not Make My Fun Hobbies, is responsible for all manufacturing defects and liabilities in their product.
Special Conditions:
Certain items can not be returned once opened for any reason. This includes the following items:
- Motors / Engines
- ESC
- BEC
- Light and Sound kits
- Electronics
- Batteries, Chargers
- Glow Plugs, Ignitors
- Fuel, Paints, Adhesives, Liquids
- Radios, Receivers
Instructions for Returns:
If you want to return something, please do not mark on, or damage the product packaging in any way. Remember, the item must be in new, resalable condition. We protect all shipments with additional packaging when shipping to you, we ask for the same courtesy in return. Items received by Make My Fun Hobbies without return authorization, or that have been used, or have damaged/marked packaging may not be credited with a full refund.
Please contact our customer service department at 1-236-426-2405 to obtain a Return Authorization Form before sending the return back.
Do not, under any circumstances, return an item, for any reason, without getting prior authorization!
When returning an item, include a completed Return Authorization form along with all requested supporting documents for the return; as the person processing your package will not necessarily be the same person you speak to on the phone. Don’t forget to include your full name and address so we know who sent the return.
If, by error, we have sent you a product which was not what you had ordered, we will be happy to replace the item for you. Call our customer service department for authorization and return instructions. Again, the item being returned must be in new, unused condition, in the original packaging. Do not use a product if it is not what you had ordered unless you intend to keep the product anyway. We will not accept used merchandise for return and we will not accept packages sent to us COD.
Make My Fun Hobbies is not responsible for the cost incurred to return items due to manufacturer defect, damage, incorrect ordering, over-ordering and duplicate orders. If an item has been wrongly shipped to you by Make My Fun Hobbies, a call tag will be issued for the return of the item. Make My Fun Hobbies is not responsible for items lost or stolen once they are in possession of the shipping company including items that have been mis-delivered.
Special Order
Special order items are NON-RETURNABLE & NON-REFUNDABLE.
What products are considered as special order item?
Any product that has a stock availability status as (SO) OR any product that is not normally stocked but is available through our normal ordering channels is considered to be a special order item. Contact us for availability.
Limit of Liability
Make My Fun Hobbies accepts no responsibility for crash damage, liability, and/or loss of kits, radios, engines, accessories, etc. incurred during operation of a radio controlled model. In most cases, it is very difficult if not impossible to determine whether crash damage was actually due to equipment failure or operator error.
Make My Fun Hobbies maintains no responsibility for inadvertent errors in its catalog, its sales flyers, on its website, or any other forms of advertising. All prices, availability, and specifications are subject to change without notice.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like , custom products (such as special orders or personalized items), and . We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
